SHIPPING POLICY:

FREE Shipping on Orders Over $200*
All orders shipped within the continental USA qualify for FREE shipping on purchases over $200. For orders under $200, USPS Priority Mail shipping is available for approximately $10.00. Expedited shipping via USPS Express is also an option.

Additional Shipping Charges:
Packages or items weighing more than 5 lbs may incur additional shipping fees, including orders over $200 that would otherwise qualify for free shipping.

Shipping Schedule:

• We ship orders every normal business day (Monday-Friday).
• No shipping is conducted on Saturdays, Sundays, or holidays.
• Ground shipping orders require 1–3 business days for processing and shipping.

Expedited Shipping:

• Expedited orders placed before 3:00 p.m. CST will ship the same day.
• For expedited orders, please call (806) 795-8290 to confirm the cost and ensure timely delivery.

In-Store Pickup:

• When selecting in-store pickup, you will be asked to specify your desired pickup date.
• You will receive a fulfillment email once your order is ready for pickup. Please wait for this email before arriving to pick up your order.

Order Updates and Tracking:
You will receive an email with tracking information once your order has shipped. For any questions or special delivery needs, contact us at (806) 795-8290.

High-Order Volume:
During periods of high order volume, please allow extra time for order fulfillment. If you need your order by a specific date, we encourage you to call ahead.

* Conditions for Free Shipping:

• Free shipping applies to orders shipped within the continental USA only.
• Eligible orders must total $200 or more before taxes and discounts.
• Oversized or heavyweight items may be subject to additional shipping charges, which will be noted at checkout.
• The company reserves the right to modify or discontinue free shipping at any time without notice. Free shipping is not guaranteed and may be subject to availability.

RETURNS:

Oh no! It didn't work out? Here's what to do now:

We are sorry that your purchase didn't work out for you like you hoped. We understand. Furthermore, we are happy to offer you a 14-day return policy on all regular priced items. ALL RETURNS WILL BE GIVEN STORE CREDIT ONLY. We sell out of items quickly, therefore we are not able to guarantee the exact same item will still be available once we received your returned item.

All SALE or DISCOUNTED items will be final sale and not eligible for return.

Items will only be eligible for return if they meet the following criteria:

• all items must be unwashed and unworn 
• all items must be received within the 14-day return window
• Returning Brighton Items? Unworn items may only be exchanged for Brighton and tags must be attached.
• Returning Kendra Scott Items? Unworn items may be exchanged within 14 days. ColorBar and Birthday Discount Items are all FINAL SALE.
• Returning during Christmas? Unworn items will be accepted for return through January 15th. 

If you are returning an online order out of the Lubbock area, please place the return form inside your box with all the details we need in order to process your return. If you have any questions or need help, please email ([email protected]).

Store Credit and Gift Cards are not redeemable for cash and cannot be replaced if lost or stolen. 

SHIPPING A RETURN:

To return your product, you should mail your product to:

j.hoffman's
Attn: HADLEIGH
4918 50th
Lubbock, TX 79414, United States

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LATE OR MISSING REFUNDS:

Why haven't I received a refund?

• If you haven’t received a refund yet, first check your bank account again. The refund may take 3-5 business days in order to process.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done each step, and you still have not received your refund yet, please contact us at [email protected] and we will be happy to assist you. 

If your question is answered, please email ([email protected]) or call/text (806)-795-8290, and we will be happy to answer any question you may have.